FAQs

Return policy

We understand the challenges of ordering jewelry online, and know that it is a very personal decision. If you find out that your jewelry doesn’t work for you, please contact us for a return authorization. Within 14 days of receipt, you may return your jewelry in unworn, brand new condition with all tags and original packaging. It will need to be shipped with tracking and insurance. Email us for instructions at Lauren@sacredbirch.com.

Shipping

Your order will be processed within 48 hours of purchase. It will be shipped and depending on carrier will be delivered to you within the specified time.

For international orders, shipping will take longer depending on carrier and customs. Customer is responsible for all VAT taxes and fees.

Care of your jewelry

Sterling silver is 92.5 percent silver and 7.5 alloy metals-usually copper. Sterling silver is a fantastic metal, however it can tarnish with time. Simply use a soft cloth, or anti tarnish cloth to restore its sheen and luster.

 

Fine silver is 99.9 percent silver, so it doesn’t tarnish as quickly as sterling silver. Use a soft cloth to polish it periodically to restore its shine.

 

I use solid 14k gold in many of my designs. This karat gold will rarely tarnish and can be worn continuously. Occasionally polish it with a soft cloth to restore its shine. You may clean it with a soft brush and mild soap. Store your gold jewelry in a soft pouch to protect it.

 

Gold-filled jewelry is a great, more affordable alternative to 14k or higher solid gold jewelry. It is not plated, so it will wear well without losing the gold. It will not tarnish, but it can get dirty from the oils in your skin. Just clean with a soft toothbrush and mild soap.

Gold filled is layered and bonded metals- jewelers brass and gold alloy. The gold alloy is bonded to the brass core. Gold filled is 5%  or 1/20 gold by weight- identified as 14/20.